![]() Several times throughout the experience we were told that they can't make a decision, that only their manager can make a decision. She said there wasn't anything she could do because there was no manager on duty and she can't make decisions. We immediately packed up our stuff and went down stairs to talk to the front desk. I took a picture of it and confirmed that it was a bed bug. Under the pillow we saw our first bed bug. After he 'sprayed" the kitchen, we started to get ready for bed, I checked out the bed as I always do. He wiped down the room and moved the refrigerator where there was a huge infestation. ![]() When we inquired what that meant he said he just had some disinfectant. A few minutes later a man showed up at our door and offered to "spray" our room. We called down to the front desk, the woman stated that there is no maintenance person at that hour and that we would have to wait until morning to have it checked out. ![]() When we got to the room, we noticed some small bugs in the kitchen and crawling onto our bags. When we arrived to check in, all went well. That's no problem and we totally understand that happens and appreciated them being upfront. The day before our arrival we got a call from the hotel that the room we had booked, a two bedroom suite, was having air conditioning issues so they were going to move us to something else. It was definitely one of the worst experiences we've had with a Marriott affiliated hotel.
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